A week after the customer's

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A great way to start is with follow-up emails first purchase, send them an email saying “Thank you for your purchase.” 5- Send a discount after your first purchase Sending a discount code for their next purchase is a great way to keep customers coming back. For this reason, a discount can also be an effective way to bring back customers who haven't purchased in a while. 6- Collect customer opinions Feedback allows customers to participate and feel heard. Instead of being reduced to a number on a spreadsheet, your customers will feel more invested and therefore more loyal if they feel as though their feedback is valued. 7- Start a referral program A referral program uses your existing customers to refer new customers to check out your company.

Typically, this includes some type of incentive, such as a discount code or a reward. 8- Continuously making customers happy Making a customer happy means exceeding their expectations. Providing great customer service, offering promotions, sharing personal stories, or even including Oman Phone Number Data giveaways all contribute to this. 9- Providing fast delivery People don't like to wait long for their orders to arrive. Recent data shows that nearly half of shoppers abandon their shopping carts due to long shipping times. 10- Makes returning easy About 33% of repeat customers will abandon a retailer if they have a difficult return experience. Returns are part of good customer service and making them easy, hassle-free and builds trust with your customers. When do you focus on customer retention?




What you sell has a huge impact on the strategy you should focus on which are strategies to retain customers and ensure they return. A retailer that sells high-end leather furniture will be very different from a store that sells tea and coffee. A store whose customers purchase high-value items frequently will have a higher Customer Lifetime Value (CLV). There are many stores that stand to gain the most from a strong retention strategy. Whether you should focus more on customer acquisition or retention, take a look at general guidelines about potential investment levels for your store, such as the following: 1- I just started When you're just starting your store, there's one thing you should focus on: gaining customers. At this point, acquisition efforts should absolutely trump retention. Focus on strategies and tactics that will help you grow your customer base.